In past, the governments worked with the following model. But now times are changing and the citizen not only want more access to information but the future demands it.

Key Drivers

Key drivers to make such a fundamental change in paradigm are giving citizens and investors a one stop service From Registration departments & Treasuries to Investment services all can be put under E-Governance to reduce corruption, red-tape and improve over all turn around time for the government related services.

These drivers could be divided into 3 important sections:

• Development: Investments, Exports and Employment could be enhanced using e-governance.
• Quality of life: E-Governance could be used for Education, Healthcare and Rural development.
• Transparent Governance: High internal efficiencies and less turnaround time for citizen services.

Imperatives

• Accessibility: Public services and in general government should be more accessible to citizens
• Affordability: The services should be affordable to common citizens
• Communicability: It should be localized in People's language
• Availability: information should be available to everyone and anyone.
• Reliability: It should be reliable across multiple delivery channels
• Secure: It should be secure to the sensitive data and to external hackers
• Viability: Economic and political returns
• Re-engineering: Re defining of processes within the government and outside of it.
• Collaboration: There should be collaboration between various service departments.
• Trustworthy: It should be auditable in every way.

Core Areas

• Payments: Helps Governments and Departments pay citizens. It can be Welfare, Tax refund or Supplier payments.
• Collection: Help Governments and Departments collect Fines, Tax, Application and Registration fees.
• Registration: Helps citizens to register companies and dealerships. Get Licenses and permits. Register for Birth, death, marriage etc.
• Information: Enables public to access wide variety of information from business and employment opportunities to tourist information to Disaster announcements.
• Communication: Public complaints to resolving those complaints.
• Procurements: Tender publication to bidding to Vendor registration and qualification. On the purchasing side Electronic Catalogues to Ordering to Buy portals.